FAQs

Shopping at BOHOBLU

What can I shop online?

Our featured online brands are Flying Tomato clothing and PRESSIE jewelry. Shop both here at BOHOBLU. Your items ship directly from the brand.

How do I choose a size?

Check the size, fit, fabric and model information in the Flying Tomato product description. Fit can vary by style. For jewelry, check the listed dimensions and options. Email support@bohoblu.com with the product name if you need help.

Shipping & orders

Who ships my order?

PRESSIE and Flying Tomato fulfill their own products. If you order from both brands, your items may arrive in separate packages on different days. Tracking is provided as each shipment is sent.

How much is shipping, and when will my order arrive?

Available shipping options and charges are shown at checkout. Processing and delivery times can vary by brand and destination. See our shipping policy for more information.

Can I change or cancel an order?

Email support@bohoblu.com as soon as possible with your order number. We will check with the fulfilling brand. Changes and cancellations are not guaranteed once an order is being processed.

Where is my order confirmation or tracking?

Check the email address used at checkout, including your spam folder. If you still cannot find it, contact us with your name and order details. A mixed-brand order may have more than one tracking number.

Returns & help

What is the return policy?

Unworn, tagged merchandise in its original condition with proof of purchase is eligible for a refund within 30 days of purchase, or store credit within 60 days. Final-sale items cannot be returned. See the full return policy for details.

How do I start a return?

Email returns@bohoblu.com with your order number and the item you would like to return. Please wait for approval and the correct return instructions before mailing anything. The return destination may depend on the brand that fulfilled the item. You are responsible for return shipping.

Can I exchange an item?

We do not offer direct online exchanges. Return the eligible item and place a separate order for the replacement. Please allow up to 7 business days for a return to be processed.

What if something arrives damaged or incorrect?

Email support@bohoblu.com with your order number and photos so we can help with the fulfilling brand.

Can I use a BOHOBLU online gift card?

Enter your online gift card code at checkout. BOHOBLU online gift cards and store credit do not expire. Contact us if you need help locating a code. Contact us before placing an online order if you have a gift card issued by a former BOHOBLU boutique.